When speaking to audiences or coaching clients, I am always asked what may have gone wrong upon submitting their proposal to a prospect who was previously interested but now no longer communicates.
1. Speak to the budget of your prospect
2. Itemize your packages offered for easy comparison
3. Full disclosure
First off let me just say this, make sure when you purchase a hi end stove to buy from a place that carries mostly hi end products. Major department stores can often do a good job with middle and low end products but rarely have the man power to handle the extra knowledge required with […]
The road to Customer Focus Land is paved with great intentions. As the CMC/HRI Magnifying Customer Focus survey indicates, respondents know what needs to be done. They are fully aware of the need for executive sponsorship, ongoing contact with customers and fast complaint resolution. But somehow, due to lack of time, budget or resources, the […]
Imagine not having to worry about staffing your contact center. Imagine having sophisticated customer and technical support for your business. Imagine having your center staffed by experienced people focused not only on problem solving, but up-selling your customers as well. If this sounds good to you, then outsourcing your contact center may […]
When you fly on a corporate jet, you don’t serve wrapped sandwiches or tea and coffee in a Styrofoam cup to the passengers. No way! Corporate jet catering is almost like dining in a five-star restaurant. Passengers have a choice of meal and it is served on real plates with real cutlery. Along with […]
It has become evident that effective customer service is required in order for a business to be profitable. People are no longer willing to accept companies that can not and will not handle customers concerns and questions. Many company owners have better things to do then to sit around all day seeing to customers.
Instead, […]
Loyalty cards have invaded and have taken over our lives! It all started innocently enough. It seemed like no big deal when airlines and hotels embraced the ‘frequent’ traveler rewards programs. We consumers embraced the idea of earning rewards for our travel.
Little did we know that loyalty cards would band together and plot to overtake […]
At first glance, big picture thinking and customer focus would seem to be mutually exclusive terms. After all, the first phrase connotes a farsighted, panoramic view of business, while the second implies an intense, laser-beam-like concentration on the customer. Yet as revealed in Magnifying Customer Focus: A Study of Current Trends and Future Possibilities 2006-2016, […]
Customer service (also known as Client Service) is the provision of service to customers before, during and after a Purchase. According to Turban et al, 2002, Customer service is a series of activities designed to enhance the level of customer satisfaction that is, the feeling that a product or service has met the customer expectation. […]
My sister-in-law recently shared a little tip with me, and even though the tip was related to housekeeping, I thought it was a great concept to apply to any business.
Here’s what she said: she always ends her day by making sure her kitchen sink is cleaned. No leftover dinner dishes. No stray items. Stainless steel […]
SWOT tool is one of the main management strategies. It refers to Strength, Weakness, Opportunity, and Threat. An explanation of each element will be provided as the following.
Strength Issue
PEST analysis means strictly the Political, Economics, Social, and Technical analysis, which can be applied perfectly at any time. The following paragraphs will explain this analysis.
Political Issue
During the operation of managing your Call Center, you can apply the political issue in most of your unique programs. You may need long inclusive enforced copyrights. Thus, for […]
Telemarketing is a method of direct marketing in which a salesperson solicits to prospective customers to buy products or services,either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call.Telemarketing can also include recorded sales pitches programmed to be played over the phone via automatic dialing.
Telemarketing has […]
A sales lead is the identity of a person or entity potentially interested in purchasing a product or service,and represents the first stage of a sales process.The lead may have a corporation or business associated (a B2B lead) with the person(s).Sales leads come from either marketing lead generation processes such as trade shows, direct marketing, […]
More and more companies throughout the United States and Canada are investing in the call center industry in order to obtain help in dealing with the questions and concerns of their clients and customers. As the number of business that invests in call centers increases, the call center industry itself is becoming more and more […]
The face of call centers is changing and as a result many call center owners are changing as well. Today the call center industry is moving towards a more advanced look and more and more people are beginning to start what is called a virtual call center. These call centers work in the same way […]
Today more people are choosing to work from home and spend time with their family. Parents no longer want to work endless hours and have someone else raise their children. In most cases it is the mother and wife that chooses to stay home but for some people this is not a possibility and a […]
Do you promise 100% Satisfaction Guaranteed? If so, how do you deliver for 100% of the complaints?
Your most important objective is to resolve the matter quickly and hopefully to the satisfaction of everyone. The goal is to quickly eliminate the potential spread of bad word of mouth that can kill your business. […]
People grudgingly accepted the lack of customer service as the price they paid for cheap products. They complained, but they bought anyway because that’s just the way it was. Online shopping, while distant, is more customer centered than many local retailers.
To develop a rapport with customers in a virtual environment, online marketers had to […]
This is truly an amazing world we live in these days. The internet gives us instant access to new ideas, education and income opportunities everywhere on the planet.
Technology is changing at such an incredible pace. Frequently it is challenging, and occasionally overwhelming, to keep up with all the new income possibilities […]